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Conditions of Use

Terms and Conditions

 

The use of this website is subject to the following Terms and Conditions and is conditional of your acceptance relating to them. Any conditions stated on this website does not affect your statutory rights as a consumer.

 

Confirmation and Governing Law

 

A contract between you and True Colour Fashion for the sale of our products will only exist once your order is confirmed.

The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England.

 

Delivery Times and Charges

 

We aim to deliver your goods within 2-5 working days. Our standard UK delivery rate is from £4.40 per delivery to an address within UK mainland only. Countries outside the UK mainland and worldwide will have varied delivery charges. If your delivery address is outside UK mainland, please contact me at This email address is being protected from spambots. You need JavaScript enabled to view it. before you place your order to enquire regarding the cost of the delivery.

In the event should you order an item which is out of stock we will contact you by telephone or email as quickly as possible - you are entitled to cancel your order at this stage should the delayed delivery be inconvenient.

 

Payment and VAT

 

All prices quoted on this website are accurate and are quoted in pounds sterling. Any customs or import duties levied once the packages reach your destination country will be your responsibility as we have no control over these charges and cannot be predicted.

 

Privacy

 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

 

The information you provide enables us to process your order and provide you with the best possible service, this will not be shared with any third parties. The information we hold on you will be accurate and up to date. If you should find any inaccuracies please inform us, we will correct them immediately.

 

Data collected from this site would include: -your name - address - telephone number - email address The personal information that we hold will be held securely in accordance with our internal security policy and the law.

 

If you have any questions/comments about privacy, please email me. This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Complaints Procedure

 

We aim to satisfy the requirements of our customers as efficiently as possible, but we realise that at times things may go wrong. Should this happen we will endeavour to correct this as soon as possible. If you have a complaint please email me at This email address is being protected from spambots. You need JavaScript enabled to view it.. Your complaint will be handled confidentially and we will acknowledge your correspondence by email or phone (please ensure we have your email and/or telephone details). We aim to resolve your complaint as quickly as possible and keep you informed throughout the process.